Privacy policy

Last updated: May 29, 2026

Privacy Policy

Crane Institute of America LLC (“Crane Institute of America,” “we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, training materials, publications, and services offered through this website and related online services (collectively, the “Services”).

Crane Institute of America is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use the Services, make a purchase, register for a course or recertification, create an account, communicate with us, or otherwise interact with Crane Institute of America.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understand how we collect, use, and disclose personal information as described in this Privacy Policy.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will control.

1. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be used to identify you.

Depending on how you interact with us, where you live, and what Services you use, we may collect or process the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, phone number, mobile phone number, and email address.

  • Order and transaction information, including products or services you view, purchase, return, exchange, cancel, or place in your cart, as well as your order history and transaction details.

  • Payment information, including payment method, payment confirmation, billing details, and limited payment-related information processed by our payment providers. We do not store full credit card numbers on our own systems.

  • Account information, including usernames, passwords, account settings, security questions, preferences, and related account details.

  • Training, certification, and recertification information, including course registration details, certification or credential information, expiration dates, recertification status, and related communications.

  • Communications with us, including information you provide when contacting customer support, requesting information, submitting forms, or communicating with us by email, phone, SMS, mail, or other methods.

  • Device and usage information, including information about your device, browser, network connection, IP address, unique identifiers, and how you interact with or navigate the Services.

  • Marketing and preference information, including your communication preferences and interactions with our emails, advertisements, or promotional content.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you make a purchase, create an account, register for a course, submit a form, provide a mobile phone number, request support, or otherwise communicate with us.

  • Automatically through the Services, including through cookies, pixels, analytics tools, device identifiers, and similar technologies.

  • From service providers, including Shopify, payment processors, shipping providers, technology providers, analytics providers, marketing platforms, customer support tools, and other companies that help us operate our business.

  • From business partners or third parties, where permitted by law and consistent with this Privacy Policy.

3. How We Use Personal Information

We use personal information for legitimate business, operational, legal, and customer-service purposes, including the following:

Providing, Operating, and Improving the Services

We use personal information to provide and improve the Services, including to:

  • Process orders, payments, returns, exchanges, and other transactions;

  • Fulfill purchases and arrange shipping or delivery;

  • Create, maintain, and manage customer accounts;

  • Provide access to training, certification, recertification, publications, and related materials;

  • Maintain records related to orders, registrations, certifications, recertifications, and customer service;

  • Remember preferences and improve your experience with the Services;

  • Provide customer support and respond to inquiries;

  • Improve our website, store, products, training offerings, and customer experience.

Training, Certification, and Recertification Communications

We may use personal information to communicate with students, customers, and account holders about training, certification, recertification, credential expiration dates, renewal reminders, registration updates, course information, account notices, and related service updates.

These communications may be sent by email, phone, mail, or SMS/text message, depending on the information you provide and your communication preferences.

SMS/Text Message Notifications

Crane Institute of America may collect mobile phone numbers from students, customers, and account holders for transactional SMS notifications related to training, certification, recertification, credential expiration reminders, renewal notices, registration updates, and account or service updates.

Mobile phone numbers and SMS consent information collected by Crane Institute of America will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

SMS consent information is used only to send transactional messages related to Crane Institute of America services. Message frequency may vary. Message and data rates may apply. Recipients may reply STOP to opt out or HELP for help.

SMS consent is optional and is not required as a condition of purchasing goods or services, registering for a course, completing certification, or completing recertification.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, such as sending emails, promotional communications, product updates, or other information about products and services that may be relevant to you.

Where permitted by law, we may also use information about your interactions with the Services to show you advertisements or measure the effectiveness of our marketing. You may opt out of promotional emails at any time using the unsubscribe link included in those emails.

Transactional communications, such as order confirmations, account notices, certification notices, recertification reminders, or service-related messages, may still be sent even if you opt out of promotional communications.

Security and Fraud Prevention

We use personal information to protect the Services, our customers, and our business, including to:

  • Authenticate accounts;

  • Provide a secure shopping and payment experience;

  • Detect, investigate, prevent, or respond to fraudulent, illegal, unsafe, or malicious activity;

  • Protect public safety;

  • Enforce our terms and policies;

  • Maintain the security and integrity of our systems.

If you create an account, you are responsible for keeping your login credentials confidential. We recommend that you do not share your username, password, or other account access details with anyone.

Legal and Compliance Purposes

We may use personal information to comply with applicable laws, regulations, legal processes, and government requests. We may also use personal information to investigate or participate in civil discovery, litigation, audits, regulatory inquiries, or other legal proceedings, and to enforce or defend our rights, terms, policies, customers, users, or business.

4. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business, operational, legal, and service-related purposes, including:

  • Shopify, which hosts and powers our online store and related Services.

  • Service providers and vendors that perform services on our behalf, such as payment processing, IT management, data analytics, customer support, cloud storage, order fulfillment, shipping, email delivery, SMS delivery, and website operations.

  • Business and marketing partners, where permitted by law, to provide marketing services, measure advertising performance, or help us communicate with customers.

  • Third parties you authorize or direct us to use, such as shipping providers, payment providers, social media platforms, or login integrations.

  • Affiliates or companies within our corporate group, where applicable.

  • Legal, regulatory, or business transaction parties, when necessary to comply with legal obligations, respond to subpoenas, search warrants, court orders, or similar requests, enforce our terms or policies, protect rights or safety, or in connection with a merger, acquisition, restructuring, bankruptcy, or other business transaction.

We do not sell mobile phone numbers or SMS consent information, and we do not share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.

5. Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other third parties that may be located in countries other than where you reside, in order to provide and improve the Services.

We may use certain Shopify features that incorporate data obtained from your interactions with our store, other merchants, and Shopify. In those circumstances, Shopify may be responsible for certain processing of your personal information, including responding to requests to exercise rights related to information processed by Shopify.

To learn more about how Shopify uses personal information, you may review Shopify’s Consumer Privacy Policy at:

https://privacy.shopify.com/en

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, analytics tools, and similar technologies to operate the Services, remember your preferences, analyze traffic and usage, improve the customer experience, support security, and provide or measure marketing.

Depending on where you live, you may have rights or choices related to cookies, targeted advertising, and tracking technologies. You may also be able to manage certain cookie preferences through your browser settings or device settings.

7. Third-Party Websites and Links

The Services may include links to websites or online platforms operated by third parties. If you follow a link to a website that is not owned or controlled by Crane Institute of America, you should review that website’s privacy policy, security practices, and terms of use.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites, platforms, or services. The inclusion of a link does not necessarily imply our endorsement of that third party or its content.

8. Children’s Privacy

The Services are not intended for children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the information below and we will take appropriate steps to delete the information as required by law.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms may be defined by applicable law, personal information of individuals under 16 years of age.

9. Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no security system is perfect or impenetrable, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide the Services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, support business operations, and fulfill the purposes described in this Privacy Policy.

The length of time we retain information depends on factors such as the type of information, the purpose for which it was collected, legal and regulatory requirements, and whether the information is needed to maintain business, training, certification, recertification, order, tax, or accounting records.

10. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.

  • Right to Access / Know: You may have the right to request access to personal information we maintain about you.

  • Right to Delete: You may have the right to request that we delete personal information we maintain about you.

  • Right to Correct: You may have the right to request correction of inaccurate personal information.

  • Right to Portability: You may have the right to receive a copy of certain personal information in a portable format.

  • Right to Opt Out of Sale, Sharing, or Targeted Advertising: Depending on where you reside, you may have the right to opt out of certain uses of personal information for targeted advertising or certain disclosures considered a “sale” or “sharing” under applicable law.

  • Right to Withdraw Consent: Where we rely on consent, you may have the right to withdraw that consent, subject to applicable legal limitations.

You may exercise rights where made available through the Services or by contacting us using the contact information below.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing a request, as permitted or required by law.

Depending on applicable law, you may designate an authorized agent to make a request on your behalf. Before accepting a request from an authorized agent, we may require proof that the agent is authorized to act on your behalf and may require you to verify your identity directly with us.

11. Communication Preferences

You may opt out of promotional emails by using the unsubscribe link included in those emails.

You may opt out of SMS/text messages by replying STOP to any SMS message from Crane Institute of America. You may reply HELP for assistance.

Please note that even if you opt out of promotional communications, we may still send transactional or service-related communications, such as order confirmations, account notices, registration updates, certification or recertification notices, expiration reminders, or legally required notices.

12. UK and European Economic Area Rights

If you reside in the United Kingdom or European Economic Area, and subject to exceptions and limitations provided by applicable law, you may have additional rights, including:

  • Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict processing of personal information for certain purposes.

  • Withdrawal of Consent: Where we rely on consent to process personal information, you may have the right to withdraw that consent. Withdrawal of consent will not affect the lawfulness of processing based on consent before withdrawal.

You may also have the right to lodge a complaint with your local data protection authority.

13. International Transfers

We may transfer, store, and process personal information outside the country where you live.

If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent mechanisms approved by the relevant competent authority, unless the destination country has been determined to provide an adequate level of protection.

14. Complaints

If you have a complaint about how we process personal information, please contact us using the contact information below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, Services, legal requirements, or other operational needs.

When we update this Privacy Policy, we will revise the “Last updated” date above and post the updated version on this website. We may provide additional notice where required by law.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

Crane Institute of America LLC
3880 St. Johns Pkwy
Sanford, FL 32771
United States

Email: sales@craneinstitute.com

For purposes of applicable data protection laws, Crane Institute of America LLC is the data controller of personal information we collect and process.