Terms of service

Last updated: May 29, 2026

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website, online store, products, services, training materials, publications, certification-related services, recertification services, and other services offered by Crane Institute of America LLC (“Crane Institute of America,” “we,” “us,” or “our”).

By accessing our website, purchasing products or services, registering for training, creating an account, submitting information, or otherwise using our services, you agree to be bound by these Terms, including any additional terms, policies, or notices referenced in these Terms or made available by hyperlink.

Please read these Terms carefully. If you do not agree to these Terms, you may not access the website, purchase products or services, or use our services.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell products and services to you.

1. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you are the age of majority and have given us consent to allow any minor dependents to use this site.

You may not use our products, services, website, training materials, publications, or other content for any illegal or unauthorized purpose. You may not violate any applicable laws in your jurisdiction, including copyright, trademark, privacy, data protection, export, safety, or other applicable laws.

You must not transmit worms, viruses, malware, destructive code, or any other harmful technology through or in connection with the website or services.

A breach or violation of these Terms may result in immediate termination of your access to the services.

2. General Conditions

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that information you submit, except payment card information, may be transferred unencrypted and may involve transmissions over various networks and changes to conform to technical requirements of connecting networks or devices. Payment card information is encrypted during transfer over networks through our payment processors or e-commerce platform.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any portion of the website, services, products, training materials, publications, or access to the services without our express written permission.

The headings used in these Terms are included for convenience only and do not limit or affect these Terms.

3. Accuracy, Completeness, and Timeliness of Information

We make reasonable efforts to provide accurate and current information, but we are not responsible if information made available on this site is inaccurate, incomplete, outdated, or contains errors.

The material on this site is provided for general informational purposes and should not be relied upon as the sole basis for making decisions without consulting primary, more complete, more accurate, or more timely sources of information.

Historical information may appear on this site and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update information unless required by law.

You agree that it is your responsibility to monitor changes to the website and applicable policies.

4. Modifications to Services and Prices

Prices for products and services are subject to change without notice.

We reserve the right to modify, suspend, or discontinue any product, service, feature, content, or portion of the website at any time without notice.

We are not liable to you or to any third party for any modification, price change, suspension, discontinuance, or unavailability of any product, service, feature, or content.

5. Products, Publications, Training, and Services

Certain products or services may be available exclusively online through the website. Some products or services may have limited quantities or limited availability.

We make reasonable efforts to display product images, descriptions, pricing, and availability accurately. However, we do not guarantee that all product descriptions, images, prices, or other content will be accurate, complete, reliable, current, or error-free.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, organization, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit quantities of any products or services we offer. We may discontinue any product or service at any time.

Any offer for any product or service made on this site is void where prohibited.

We do not warrant that any product, service, information, training material, publication, course, certification-related service, or other material purchased or obtained from us will meet your expectations, or that any errors in the services will be corrected.

6. Training, Certification, and Recertification Services

Certain services may involve training, certification, recertification, continuing education, testing, course registration, student records, credential expiration notices, or related services.

Additional terms, course policies, refund policies, attendance requirements, testing requirements, certification rules, recertification rules, or third-party requirements may apply to specific programs or services. If additional program-specific terms apply, those terms are incorporated into these Terms by reference.

Registration for a course or service does not guarantee successful completion, certification, recertification, or any specific employment, licensing, regulatory, or business outcome.

You are responsible for providing accurate registration, contact, billing, and student information. You are also responsible for reviewing any course details, prerequisites, schedules, deadlines, policies, and requirements applicable to the product or service you purchase.

7. Accuracy of Billing and Account Information

We reserve the right to refuse, limit, or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per organization, per household, per account, or per order.

These restrictions may include orders placed by or under the same customer account, same payment method, same billing address, same shipping address, or orders that appear to be placed by dealers, resellers, distributors, or other unauthorized parties.

If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, phone number, or other contact information provided at the time the order was placed.

You agree to provide current, complete, and accurate purchase, account, billing, shipping, registration, and contact information for all purchases and registrations. You agree to promptly update your account and other information, including email address, phone number, billing information, and payment details, so we can complete transactions and contact you as needed.

For more detail, please review our applicable return, refund, cancellation, and course policies.

8. Optional Tools and Third-Party Services

We may provide access to third-party tools, applications, platforms, integrations, payment processors, shipping providers, learning platforms, communication services, or other third-party services over which we do not have full control.

You acknowledge and agree that access to third-party tools or services may be provided “as is” and “as available” without warranties, representations, or conditions of any kind from us.

Your use of third-party tools or services is at your own risk and may be subject to the terms, privacy policies, and practices of the applicable third party.

We are not responsible for the availability, accuracy, security, performance, or practices of any third-party tool, platform, service, or website.

9. Third-Party Links

Certain content, products, or services available through our website may include materials from third parties.

Third-party links may direct you to websites or platforms that are not affiliated with us. We are not responsible for reviewing or evaluating the content, accuracy, policies, security, or practices of third-party websites or services.

We are not liable for any harm, damages, losses, or issues related to the purchase or use of goods, services, resources, content, or transactions made in connection with third-party websites or services.

Please review third-party policies and terms before engaging in any transaction or providing personal information to a third party.

10. User Comments, Feedback, and Submissions

If you send us ideas, suggestions, feedback, proposals, plans, reviews, testimonials, questions, comments, or other materials, whether online, by email, by postal mail, through a form, or otherwise, you agree that we may use those submissions for legitimate business purposes, subject to applicable law.

We are not obligated to maintain comments or submissions in confidence, pay compensation for them, or respond to them.

We may monitor, edit, or remove content that we determine, in our sole discretion, is unlawful, offensive, threatening, defamatory, obscene, abusive, misleading, infringing, or otherwise objectionable, or that violates these Terms or the rights of any third party.

You agree that your comments and submissions will not violate the rights of any third party, including copyright, trademark, privacy, publicity, personality, or other proprietary rights. You also agree that your submissions will not contain unlawful, abusive, obscene, false, misleading, or malicious material, or any virus or malware.

You are solely responsible for the accuracy and content of any comments or submissions you provide.

11. Personal Information and Privacy

Your submission of personal information through the website, store, course registration process, account setup, communication forms, or other services is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, disclose, and protect personal information.

12. SMS/Text Message Terms

By providing your mobile phone number and opting in to receive SMS/text messages from Crane Institute of America, you agree to receive transactional text messages regarding training, certification, recertification, credential expiration reminders, renewal notices, registration updates, account notices, and service-related updates.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance.

SMS consent is optional and is not required as a condition of purchasing goods or services, registering for a course, completing certification, or completing recertification.

Mobile phone numbers and SMS consent information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Your use of SMS/text messaging may also be subject to the terms and conditions of your mobile carrier. We are not responsible for delayed or undelivered messages.

13. Errors, Inaccuracies, and Omissions

Occasionally, information on our website or services may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product availability, shipping charges, transit times, course details, schedules, registration information, or other content.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if information in the services or on any related website is inaccurate at any time without prior notice, including after you have submitted an order or registration.

We undertake no obligation to update, amend, or clarify information in the services or on any related website, except as required by law.

14. Prohibited Uses

In addition to other prohibitions in these Terms, you are prohibited from using the website, services, products, training materials, publications, or content:

  • For any unlawful purpose;

  • To solicit others to perform or participate in unlawful acts;

  • To violate any international, federal, state, provincial, or local law, rule, regulation, or ordinance;

  • To infringe or violate our intellectual property rights or the intellectual property rights of others;

  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate;

  • To submit false, inaccurate, or misleading information;

  • To upload or transmit viruses, malware, or malicious code;

  • To collect, track, scrape, or misuse the personal information of others;

  • To spam, phish, pharm, pretext, spider, crawl, or scrape;

  • For any obscene, immoral, abusive, or malicious purpose;

  • To interfere with or circumvent security features of the services, website, related websites, or the internet;

  • To misuse, copy, redistribute, or commercially exploit training materials, publications, forms, course materials, or other content without authorization.

We reserve the right to terminate your access to the services for violating any prohibited use.

15. Intellectual Property

Unless otherwise stated, all content on the website and services, including text, graphics, logos, images, videos, publications, course materials, manuals, forms, checklists, downloads, training content, software, designs, and other materials, is owned by or licensed to Crane Institute of America and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, sell, resell, or exploit our content except as expressly permitted by us in writing or as allowed by applicable law.

Purchasing a product, publication, course, download, or service does not transfer ownership of intellectual property rights.

16. Disclaimer of Warranties

We do not guarantee, represent, or warrant that your use of the services will be uninterrupted, timely, secure, accurate, reliable, or error-free.

We do not warrant that the results obtained from the use of the services, products, training materials, publications, or information will be accurate, reliable, or suitable for your intended purpose.

You agree that we may remove, suspend, or discontinue the services, or any part of them, at any time without notice.

Your use of the services is at your sole risk. The services and all products, materials, information, and services delivered through the services are provided “as is” and “as available,” except as expressly stated by us.

To the fullest extent permitted by law, we disclaim all warranties and conditions of any kind, whether express, implied, or statutory, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

17. Limitation of Liability

To the fullest extent permitted by law, Crane Institute of America, including our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, licensors, and representatives, shall not be liable for any direct, indirect, incidental, punitive, special, consequential, or similar damages of any kind.

This includes, without limitation, damages for lost profits, lost revenue, lost savings, loss of data, replacement costs, business interruption, or any similar damages arising from your use of the services, products, materials, content, or any products or services obtained through the services.

This limitation applies whether the claim is based in contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in those jurisdictions shall be limited to the maximum extent permitted by law.

18. Indemnification

You agree to indemnify, defend, and hold harmless Crane Institute of America and our parent, subsidiaries, affiliates, partners, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, and representatives from any claim, demand, loss, liability, damage, cost, or expense, including reasonable attorneys’ fees, arising out of or related to:

  • Your breach of these Terms;

  • Your violation of any law or regulation;

  • Your violation of the rights of a third party;

  • Your misuse of the website, services, products, materials, or content;

  • Your submissions, comments, or information provided to us.

19. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms, and the determination shall not affect the validity and enforceability of the remaining provisions.

20. Termination

These Terms are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by discontinuing use of the website and services.

If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination.

We may also deny you access to the services, or any part of them, at any time.

The obligations and liabilities incurred prior to termination shall survive termination for all purposes.

21. Entire Agreement

These Terms, together with any policies, notices, course policies, refund policies, privacy policies, or operating rules posted by us or referenced in connection with the services, constitute the entire agreement between you and Crane Institute of America regarding your use of the services.

These Terms supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and us regarding the services.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

22. Governing Law

These Terms and any separate agreements under which we provide products or services shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles.

23. Changes to These Terms

You can review the most current version of these Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website or services following the posting of changes constitutes acceptance of those changes.

24. Contact Information

Questions about these Terms should be sent to:

Crane Institute of America LLC
3880 St. Johns Pkwy
Sanford, FL 32771
United States

Email: sales@craneinstitute.com